What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal, Venmo, and Apple Pay.
What shipping service do you use?
We ship exclusively with USPS.
How long will it take to ship my order?
Please allow 2-3 business days to receive a shipping confirmation via email, which will include a tracking number. Preorder items will not ship until after they have been produced.
Do you offer expedited shipping?
We only offer standard shipping at the moment.
Can you ship to my country?
Yes, we ship internationally from the United States of America.
It's been a long time and my order hasn't arrived, what should I do?
Check the tracking number for your package and see where at was last and when it is expected to arrive. If that doesn't help, contact USPS or email firstname.lastname@example.org.
My order arrived with damaged items, what should I do?
Please contact us at email@example.com and we will see what we can do.
Returns & Exchanges
Can I return something I bought on the website or at an event?
We accept returns within 30 days of purchase. Once we receive the return package, we will issue a refund for only the cost of items returned. Customers are responsible for the shipping costs of their returned packages. Please email us at firstname.lastname@example.org if you wish to return any items.
I bought the wrong size t-shirt, can I make an exchange?
Of course! We accept exchanges within 30 days of purchase. Once we receive the return package we will send out a new package with the requested size. Customers are responsible for the shipping costs of their returned packages. Please email us at email@example.com if you wish to exchange any items.
How often do presales happen and how long do they last?
Presales happen at random, and they typically last two weeks.
How long will it take to receive my preordered items?
After the presale ends, we start production, which can last 1 to 4 months. Once production is finished and we have everything that your package comes with, we will ship out your order ASAP. International customers who purchase in-stock items with preorder items will receive everything in one package once all preorder items are produced.